Important PSA: we've received reports of scammers who are posing as Manticore recruiters using a fraudulent email address. Legit emails from Manticore will always come from a manticoregames.com address - note the plural 'games', not singular.

For real roles at Manticore, we'll communicate by official email. We don't use gmail addresses, and we don't ask candidates to switch to a messaging app like Telegram. We do always do video interviews, so you'll see us on camera.

As this is becoming more common in the game industry, we recommend all job hunters carefully note the "from" email of recruiters. Never share your banking information or make a purchase of equipment based on a social media message. If in doubt, reach out to others at the company.

IT Systems Administrator

Manticore Games® is building a new immersive, open world sandbox life-simulation Massively Multiplayer Online (MMO) game leveraging the power of its UGC platform, Core. Manticore launched the Core platform in 2021, featuring live events, interactive entertainment, and more than 50,000 games and worlds to play and explore. Core is a radically accessible game construction kit and social game-playing platform, all-in-one. Now, Manticore is expanding on the Core universe and is looking for qualified pioneers to join the journey.

We are looking for an IT Systems Administrator to support our globally distributed development teams and help manage our game development systems and infrastructure. This position is based at our HQ in San Mateo, California with 10 - 20% of work done in person at the office.

Responsibilities

Provide day to day IT support for employees and contractors at all levels of the organization
Manage and support game development and business operations systems like Okta, Atlassian, Github, Perforce, Google Workspace, Slack, and VPN
Provide on-site IT support for video conferencing, printers, and network/wifi
Provide technical support for events, meetings, and conferences
Assist with employee onboarding and offboarding
Procure, manage, and provision hardware and software resources
Find ways to increase IT efficiency, extend hardware life, eliminate duplicative spend, and decrease overall IT spend
Approach daily work with a security mindset and enhance the organization’s overall IT security knowledge and preparedness
Provide support and administration for our globally distributed fleet of Windows PCs

Requirements

4+ years industry experience as an IT system administrator with experience in the games development industry
Expert level Windows operating system administration
Experience with remotely troubleshooting various desktop hardware and software issues
Experience with providing IT support for a remote workforce
Experience with cloud providers (e.g., Azure, AWS, GCP)
Familiarity with scripting languages (e.g., PowerShell, Python)
Knowledge of networking principles (e.g., DNS, DHCP, VLANs, VPN)
Strong communication and interpersonal skills
High level of attention to detail
Proactive and self-motivated with a strong work ethic
Ability to prioritize tasks and manage time effectively with minimal oversight
Strong customer service orientation and ability to handle high-pressure situations calmly

Pluses

Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA)
Knowledge of cybersecurity principles and practices
Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes)
Familiarity with source control systems (e.g., Perforce, Github)
Games development industry experience

Perks

Medical, Dental, Vision & Life/AD&D Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Flexible Spending Accounts
Commuter Benefits
ADP Employee Discount Program
Daily Lunch (in office only)
Free Snacks & Beverages (in office only)

$80,000/year to $130,000/year

A reasonable estimate of the current US base salary range for this position is salary (the range listed above) + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within that range, individual pay is determined by work location and additional factors, including but not limited to job-related skill sets, experience and training, education, licensure and certifications, and other business and organizational needs. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include discretionary bonus (if any, based on individual and organizational performance), equity, or benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Manticore Games provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.