Head of Player Community

Manticore Games is the developer of Core, a platform and community that is redefining how virtual worlds and games are created, published, and played. Core’s mission is to empower and discover a whole new generation of creators.

We are looking for a resourceful and experienced community builder to build a thriving player community for Core. You will establish the online spaces where players hang out, as well as develop programs, create supporting content, and take part in execution of all of the above. You will also manage an international team responsible for growing the Core community in non-English-speaking regions. You will work closely with Developer Relations, Customer Support, and Marketing to achieve these goals. Our ideal candidate is growth-minded, metrics oriented, and obsessed with delighting players.

Responsibilities

  • Develop and execute content plans for Core-run player communities, such as on reddit and Discord
  • Develop strategy for building community outside of Core and Core-run properties
  • With Customer Support, provide a weekly summary of top conversations, requests, and issues from players
  • Act as an active, daily presence in the community
  • Develop programs to train Core creators to build their own communities
  • Establish moderation guidelines and recruit moderators
  • Recruit and manage an international team of community managers, in particular in Europe
  • Measure the effectiveness of programs and track against key KPIs
  • Enact policies to prevent or address abuse, harassment, and toxicity
  • Develop community-wide events that span multiple games
  • Work closely with Creator Relations, Customer Support, Marketing, and Product Management

Requirements

  • 8+ years of professional experience building community for gaming or social platforms
  • Proven track record of launching and scaling community programs
  • Experience managing both internal team members and external vendors
  • Knowledge of KPIs that indicate community success and programs that drive them
  • Experience building community for multiple genres and audiences
  • Knowledgeable of both proven and emerging community platforms
  • Bachelor’s degree in marketing, advertising, communications, a related field, or equivalent experience
  • Exceptional communication skills and writing ability

Pluses

  • Multilingual
  • Love for gaming
  • Games-as-a-service experience
  • UGC and/or publishing platform experience
  • New IP experience
  • Multi-platform experience (PC, console, and mobile)
  • Experience running esports/competitive gaming events

Manticore Games provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.