Head of Community Management

Manticore Games is working in stealth mode on a unique and innovative form of AAA multiplayer gameplay, leveraging user-generated content and modding.

We are looking for a resourceful and experienced community management professional to lead representation within our community of players as well as build our community team.

This role works closely with the Developer Relations and Marketing teams to build awareness, engagement, and enthusiasm for both creators and players alike.

Responsibilities

  • Create, build, and foster the player community globally for the Manticore platform
  • Establish and enforce community standards, rules, and policies, especially against harassment, toxicity and other negative behaviors
  • Create and foster a vibrant, positive, and welcoming sense of community among players
  • Acquire and manage team of volunteer moderators and external third-party supporting Community Management
  • Design programs to identify, attract, and retain players
  • Develop KPIs to provide insights and intelligence in support of players and identify areas and opportunities for growth
  • Develop and animate community channels, including calendar and editorial content for video streaming, videos, online community events, contests, etc.
  • Design programs, workflows, and systems to identify high impact player feedback
  • Develop and maintain a methodology for communicating with the players community (including surfacing updates)
  • Work as an advocate of the product within the players community; act as an advocate of the creators within Manticore
  • Amalgamate and prioritize player’s input to inform future internal development priorities
  • Manage positioning and communications toward the creators community
  • Become a passionate representative to the creator community. Engaging and enabling the creator community to increase awareness, mindshare and adoption
  • Define and execute a plan for meetups, game-jams, and other events to evangelize
  • Share community resources and communication channels with Developer Relations
  • Set near and long term KPIs for the community, and hold the community team accountable to those KPIs
  • Work closely with the Developer Relations, Product Management, PR, Marketing, and Finance teams

Requirements

  • 10+ years of experience managing and building a community team for shipped AAA and hardcore game titles or for a game industry platform and social networks
  • Experience creating and managing a large vibrant userbase of players and dealing with all related responsibilities, including proven success dealing with player’s toxicity, harassment and complicated community situations
  • Strategic and creative thinker able to plan campaigns, community platforms and campaigns
  • Experience in community platforms such as Discord, Reddit, Facebook Groups, Twitch, etc, including staffing, content plans and preventing toxicity
  • Excellent communication skills with attention to detail
  • Ability to recruit, manage and incentivize volunteer moderators
  • Experience in quantitative metrics to measure the community's growth and effectiveness

Pluses

  • B2B Community Management experience a plus
  • Experience managing diverse and international gaming communities, especially covering Europe, South America, Asia, on top of North America
  • Experience concepting, running and measuring influencer campaigns, as well as managing influencers
  • Video production and streaming abilities
  • Experience running real-world events to build community
  • Experience working with developers on building their own communities

Manticore Games provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.